InDebtButOnTime
2047
Bummer. There's always risks when a watch is sent in for a service. It would bother me more to see that every time I pull that watch out than to know the back had to have a light
May 10, 2024,15:04 PM
resurfacing done by the manufacturer. I would let them correct it.
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Scratch during Patek service not acknowledged
By: GS : May 10th, 2024-10:39
Hi forum, I am hoping to get some opinions on the following particularly if anyone has had similar experiences as well as suggestions. I believe my watch case back was scratched during service or handling somewhere between the Asia service center and Gene...
Sorry to hear about your unfortunate experience. š„
By: GLau : May 10th, 2024-10:44
I would suggest you write to the Patek distributor in your region with a cc to your AD. Patek is responsible to this type of matters based on my own experience. Let us know what you decide to do and best of luck !
Think of it this way...
By: chap : May 10th, 2024-12:04
Originally, the back was handpolished to become "new." The worker could've finished it a micron thinner or thicker, as is done with each. In this particular case - ya got lucky - its a flat surface, and the scratch doesn't look too deep. I think I'd let t...
+1
By: Derreck : May 10th, 2024-17:01
Ask them to replace the case back.
By: Poky : May 10th, 2024-23:12
I wouldn't accept a polish even though it is superficial. Read "Service" under PP Values; they will have to change the case back as this is clearly their fault.
Clearer pic (looks like watch tool scratch)
By: GS : May 11th, 2024-10:02
Thanks all for your views and comments it's always fun to hear from this watch community. At this stage I will not pursue it any further. I was ready to let it go / not pursue further at the Service Center since it would take another 4 months to send it b...
Sadly I had the same experience after service of my 5119
By: Hiƫronymus : May 11th, 2024-22:21
and I also asked not to polish the case. The PP watchmaker tried to open the caseback with a 'screwdriver' but the first series of the 5119 had a screwed caseback. Of course PP offered to polish the case and they did nicely, but that was not my intention ...
Thanks for sharing...
By: GS : May 12th, 2024-04:37
Yes - this is the type of unfortunate mistake that one would expect if serviced by someone not familiar with Patek. In my case I was told the PT950 Ellipse has a special case back with special tools needed hence it had to go to Geneva. And yet I suspect t...